You signed up for a broadband plan. You were promised fast, reliable internet. But something is not right.

Maybe speeds drop every evening. Maybe your Wi-Fi works in one room but not another. Maybe your fiber connection was installed months ago but it still feels like you're on a 2G connection.

You are not imagining it. These are real problems — and they have real solutions.

At EyeBroadband, we see these conversion and connectivity issues every day. And we fix them.

What Is a Broadband Conversion Issue?

A broadband "conversion" issue happens when the signal coming into your home or office is not being properly delivered to your devices. This usually happens at one of these points:

ONU / Media Converter failure — the device that converts fiber signal to ethernet stops working correctly or degrades over time
Poor cable termination — fiber or LAN cable joints done incorrectly cause signal loss and packet drops
Wrong equipment configuration — your router or ONT is not configured to deliver the speed you are paying for
Building wiring problems — old copper wiring inside the building limits speeds even if the fiber outside is perfect
Signal attenuation — the optical signal loses strength over long cable runs if connectors or splices are not clean
ISP-side provisioning error — your account is active but the port on the OLT is provisioned to a lower speed plan

Any one of these — or a combination — can leave you with an internet connection that feels broken even when your ISP says "everything is fine on our end."

Signs You Have a Conversion or Connectivity Issue

Not sure if this applies to you? Here are the common signs:

Your speed test shows 10–20% of the speed you are paying for
Internet works fine at 2 AM but slows down between 6 PM and 11 PM
One or two devices connect fine but others cannot connect at all
Your router shows it is connected but web pages time out or load slowly
Video calls drop or pixelate even on a wired connection
You have restarted the router a hundred times and it helps for a few minutes, then the problem returns
You were promised fiber speeds but your connection behaves like a cable connection

If any of the above sounds familiar, the issue is very likely fixable — and it may not even be your current provider's fault. A proper site audit will identify exactly what is wrong.

What Is a Site Audit?

A site audit is a physical and technical inspection of your broadband setup — from the fiber entry point into your building all the way to your devices.

Our certified field engineers visit your location and check:

Fiber & Cabling - OFC cable condition from street to your premises - Splice quality and optical power levels (OTDR test) - Distribution box and splitter health - Indoor LAN cable quality and termination

Equipment - ONU / ONT / media converter performance and firmware - Router configuration, channel, and band settings - Switch and patch panel condition (for offices)

Connectivity - Live speed test at the ONU port vs your device - Latency and packet loss measurement - Wi-Fi signal mapping across your space

ISP Provisioning - Verify your account speed matches what you are paying for - Check for port congestion or OLT-level issues

After the audit you receive a clear report: what is causing the problem, what needs to be fixed, and what it will take to fix it.

Why EyeBroadband?

We are a local ISP serving Mumbai. Our field engineers are not a call centre — they are technicians from your city who understand the building infrastructure, the local network topology, and the common issues in your area.

When you raise a ticket with a large telecom company, you wait days for someone to show up, they restart the router, and mark it "resolved." We are different.

• Same-day or next-day audit — no long waiting queues • Certified fiber technicians — OTDR, fusion splicing, and IP network trained • Honest diagnosis — we will tell you exactly what the problem is, even if it means recommending something that does not directly benefit us • End-to-end fix — we do not just identify the problem, we solve it • Transparent pricing — if a fix is needed after the audit, we quote you clearly before we start

Is the Site Audit Free?

Yes. The initial site audit is completely free of charge.

There is no obligation to switch to EyeBroadband after the audit. If we find that your current setup just needs a small fix that you can do yourself, we will tell you exactly that.

If you decide to switch to EyeBroadband after seeing the quality of our service and the diagnosis we provide — that is your choice, and you are welcome.

How to Book Your Free Site Audit

Filling out the form takes less than 2 minutes. Tell us your name, your location, and what problem you are facing. One of our team members will call you within 24 hours to schedule the audit at a time that suits you.

Click here to fill the Site Audit Request Form →

Or if you prefer, WhatsApp us directly and we will get back to you promptly.

Do Not Keep Living with a Slow Connection

A poor broadband experience is not something you have to accept. You are paying for a service and you deserve to get what you paid for.

Whether the problem turns out to be a media converter, a misconfigured ONU, a bad splice, or something your current ISP provisioned incorrectly — a site audit will find it.

Book your free site audit today. Fill the form below and let us come to you.

Request a Free Site Audit →